Updates, ideas, and inspiration for those who admire great experiences

Customer Experience

CSAT vs NPS vs CES: Choosing the Right Metric

30 Apr 2025 | Zykrr

• CES
• +8

CES, CSAT, customer experience, Customer Loyalty, customer satisfaction, detractors, NPS, passive, Promoters

NPS

What is NPS? – A Complete Introduction

28 Apr 2025 | Zykrr

• customer experience
• +5

customer experience, customer feedback, Customer Loyalty, customer satisfaction, CX, NPS

Customer Experience

How Customer Analytics Transforms Your Business.

15 Nov 2024 | Zykrr

• analytics
• +8

analytics, customer experience, customer feedback, Customer Journey, Customer Loyalty, Customer Retention, CX, feedback, survey analysis

Employee Experience

Measuring Employee Satisfaction To Improve Productivity.

01 Jul 2024 | Zykrr

• customer survey
• +3

customer survey, Employee satisfaction, EX, security

Customer Experience

Navigating Customer Experience Challenges: A Reflection on the Past Five Years

12 Mar 2024 | Zykrr

• Customer Journey
• +4

Customer Journey, customer satisfaction, CX, cx challenges, CX Technology

Customer Experience

Unlocking the Value: Understanding CX ROI in Banking

07 Mar 2024 | Zykrr

• CLV
• +4

CLV, Customer Retention, CX, Employee Engagement, ROI

Customer Experience

The Power of Empathy in Customer Experience: Building Stronger Connections

28 Feb 2024 | Zykrr

• airbnb
• +3

airbnb, customer experience, CX, zappos

Customer Experience

CX Feedback Solution

01 Jan 2024 | Zykrr

• CX
• +4

CX, feedback, Insights, Robust Technology, Touchpoints

Product Experience

Product Experience Software & Tools

01 Jan 2024 | Zykrr

• Insights
• +3

Insights, Product experience, Product Experience Management, PX

Customer Experience

Offline Reputation Management Software

01 Jan 2024 | Zykrr

• Closed-Loop Follow Up
• +5

Closed-Loop Follow Up, Digital CX, NPS, ORM, Reviews, Text Analytics

Customer Experience

Text Analytics

01 Jan 2024 | Zykrr

• Analysis
• +3

Analysis, customer analytics, customer feedback, Product experience

Customer Experience

Unveiling the Multi-Stakeholder Approach: Beyond the Financial Impact of CX

17 Nov 2023 | Zykrr

• CX
• +4

CX, CX Leaders, Financial impact, NPS, Product Managers

Customer Experience

Enhancing Business Success Through CX Design: Understanding the Impact

09 Nov 2023 | Zykrr

• Business Success
• +4

Business Success, Customer Journey, CX, CX Design, Omni-channel integration

Customer Experience

Why you need to pay attention to CX in the Airline Industry

13 Apr 2023 | Zykrr

• Airline Industry
• +3

Airline Industry, Airline safety, CX, Technology

Product Experience

5 best practices for Maximizing Customer Experience through Strategic Product Experience

02 Mar 2023 | Zykrr

• CSAT
• +6

CSAT, Customer Journey, NPS, Product, Product experience, PX, UI

Customer Experience

What is Closed-Loop Feedback and How to Create an Effective Closed-Loop Feedback System?

20 Feb 2023 | Zykrr

• Closed-Loop Follow Up
• +6

Closed-Loop Follow Up, customer feedback, Customer Retention, CX, cx journey, detractors, passive

Brand Experience

The Ultimate Guide to creating a Seamless Retail Experience

02 Feb 2023 | Zykrr

• Brand Experience
• +4

Brand Experience, CX, Data Integration, Industry, Retail

Customer Experience

Leveraging Text and Sentiment Analysis to Enhance Your Customer Experience

16 Jan 2023 | Zykrr

• AI/ML
• +4

AI/ML, customer feedback, CX, Sentiment Analysis, Text Anaysis

Customer Experience

Enhance Your Customers’ Experience by Focusing on Moments That Matter

02 Jan 2023 | Zykrr

• customer experience
• +4

customer experience, customer feedback, Customer Journey, CX, Insights

Employee Experience

Building A Connect: Employee Experience Drives Customer Experience

16 Dec 2022 | Zykrr

• Customer
• +4

Customer, customer satisfaction, CX, Employee Experience, Organization

Brand Experience

Build Your Brand’s Reputation Through Your Customers’ Trust

02 Dec 2022 | Zykrr

• brand reputation
• +5

brand reputation, Customer Loyalty, customers, CX, negative comments, trust

Customer Experience

How To Justify The ROI Of Customer Experience

08 Nov 2022 | Zykrr

• Churn Rate
• +6

Churn Rate, CLV, Cross Sell, customer experience, CX, ROI, upsell

Employee Experience

Leveraging Customer Centric Innovation to Drive Organization

02 Nov 2022 | Zykrr

• Customer
• +4

Customer, Customer-centric, EX, Innovation, Strategy

Customer Experience

The Real Secret to Winning over Gen Z through Customer Experience

22 Sep 2022 | Zykrr

• customers
• +4

customers, CX, Gen Z, opinions, Social media

Customer Experience

Kickstart with Zykrr Customer Experience Management Engine

22 Sep 2022 | Zykrr

• CLV
• +4

CLV, customer experience, Customer Journey, CX, CXM

Customer Experience

Choosing The Right Customer Experience Management Platform – The Right CXM Fit

22 Sep 2022 | Zykrr

• customer experience
• +4

customer experience, customer feedback, CX, CXM, Relational feedback

Customer Experience

Digital Transformation shaping Customer Experience like Never Before!

22 Sep 2022 | Zykrr

• AI
• +4

AI, customer experience, CX, Digital Transformation, IoT

Brand Experience

Building Customer Loyalty: The Magical Ingredient For The Success of Your Organization

08 Aug 2022 | Zykrr

• Brand Experience
• +4

Brand Experience, Customer Loyalty, customers, feedback, Revenue

Customer Experience

Know what NPS is all about and What is a good NPS

30 Jul 2022 | Zykrr

• customer experience
• +4

customer experience, Customer Loyalty, customer satisfaction, CX, NPS

Customer Experience

Best Practices to be followed while framing survey

13 Jul 2022 | Zykrr

• customer feedback
• +4

customer feedback, Customer Journey, CX, Insights, NPS

Customer Experience

How to Frame NPS Question

28 Jun 2022 | Zykrr

• customer experience
• +4

customer experience, customer satisfaction, CX, NPS, Reccommendation

Customer Experience

How to boost your response rate

18 Jun 2022 | Zykrr

• customer survey
• +5

customer survey, Customer Value, NPS, Questions, Response, response rate

Customer Experience

Zykrr: Revamp Your Customer Retention Plan

15 Apr 2022 | Zykrr

• Churn Rate
• +4

Churn Rate, Customer, Customer Journey, Customer Retention, feedback

Customer Experience

Creating an OMNI-CHANNEL digital experience for BFSI

25 Mar 2022 | Zykrr

• customer experience
• +4

customer experience, CX, Digital Experience, Omni-channel integration, personalization

Customer Experience

Why prefer the NPS scale of 11-pointer than traditional 5-pointer scale?

20 Feb 2022 | Zykrr

• 11-pointer scale
• +4

11-pointer scale, customer experience, Insights, NPS, NPS Scale

Employee Experience

Feedback In Your Organization

27 Nov 2021 | Zykrr

• customer feedback
• +3

customer feedback, Employee satisfaction, feedback, products

Customer Experience

How Customer Analytics Helps Your Business?

26 Nov 2021 | Zykrr

• customer experience
• +3

customer experience, customer survey, CX Analytics, survey analysis

Customer Experience

Effective Tips For Customer Feedback For A Successful CRO Strategy !

29 Oct 2021 | Zykrr

• customer experience
• +4

customer experience, customer feedback, CX, feedback, Insights

Customer Experience

Importance of patience experience during Covid times

29 Oct 2021 | Zykrr

• consumers
• +4

consumers, feedback, Patient experience, Questions, Reviews

Customer Experience

May Be Your Customer Isn’t Trying To Save Money?

09 Sep 2021 | Zykrr

• customer experience
• +3

customer experience, customer satisfaction, customers, Money

Customer Experience

Is Customer Experience Equivalent To Customer Service?

09 Sep 2021 | Zykrr

• customer experience
• +4

customer experience, Customer Journey, Customer Service, CX, Touchpoints

Product Experience

CX Is A Journey

09 Sep 2021 | Zykrr

• customer experience
• +4

customer experience, Customer Journey, CX, Product, Product experience

Customer Experience

Reactions Over A Feedback

09 Sep 2021 | Zykrr

• customer experience
• +4

customer experience, customer feedback, Customer Journey, CX, feedback

Customer Experience

Being Customer Centric

09 Sep 2021 | Zykrr

• customer attention
• +4

customer attention, customer centric, customer experience, customer feedback, feedback

Product Experience

Stop Ignoring Customers

09 Sep 2021 | Zykrr

• customer experience
• +4

customer experience, customer feedback, Customer Journey, customer satisfaction, CX

Customer Experience

The Essential – Response Rate

09 Sep 2021 | Zykrr

• Customer
• +4

Customer, customer feedback, customer response, feedback, Response

Customer Experience

In Conversation With Pankhuri Sakhuja

09 Sep 2021 | Zykrr

• Competition
• +4

Competition, customer experience, CX, CXM, Retail

Customer Experience

The Pulse Of Your Audience

09 Sep 2021 | Zykrr

• customer experience
• +5

customer experience, customer feedback, Customer Pulse, feedback, Reports, Track

Customer Experience

The Pen Unspoken

09 Sep 2021 | Zykrr

• Customer
• +3

Customer, customer experience, Customer Loyalty, CX

Customer Experience

In Conversation With Tathagat Varma, Founder & CEO, Thought Leadership

09 Sep 2021 | Zykrr

• Cab Driver
• +4

Cab Driver, customer experience, CX, CXM, Taxi Services

Customer Experience

CX Matters

09 Sep 2021 | Zykrr

• CEM
• +5

CEM, Customer, customer experience, CX, CXM, VOC

Customer Experience

Why Do You Want Customer Feedback?

09 Sep 2021 | Zykrr

• Customer
• +3

Customer, customer experience, customer feedback, feedback

Brand Experience

Loyalty Brings Royalty

09 Sep 2021 | Zykrr

• Customer
• +4

Customer, customer experience, Customer Loyalty, CX, Product

Customer Experience

Improving Your CX

09 Sep 2021 | Zykrr

• customer experience
• +4

customer experience, Customer Loyalty, CX, CX Analytics, CXM

Customer Experience

CSAT And Net Promoter Score. Why Together?

09 Feb 2021 | Zykrr

• CSAT
• +4

CSAT, customer experience, customer satisfaction, CX, NPS

Customer Experience

Net Promoters Score

09 Jan 2021 | Zykrr

• Customer
• +6

Customer, customer experience, detractors, NPS, passive, Promoters, Reccommendation

Customer Experience

CSAT Score – Customer Satisfaction KPI

12 Mar 2020 | Zykrr

• CSAT
• +4

CSAT, Customer, customer satisfaction, customer survey, KPI